Frequently Asked Questions
How long can I get the dresses?
Packages are generally dispatched within 3 weeks after receipt of payment and are shipped via Express Mail Service EMS, TNT, UPS, with tracking and with required signature. You may get the dress in 30-40 days after you placed your order.
How do I track my order?
You can check your order status by sign in your account in our website. After your order being delivered, you can check online in website EMS, TNT, UPS by the tracking number we provide.
How much is the shipping cost?
The shipping charge is about 50USD per dress and 20USD per accessory for most of countries in North America and Europe. Customs and duties charges are accrued after the package has shipped to the destination country. Our Store has no control over the amount you are charged for customs and duties. You will have to contact your country's postal courier to determine estimated costs.
Where are you located?
We are in the Shanghai of China. We are not a store, we are a manufacture. The reason that our prices are so low is because we do not have the overhead of a bridal shop. We are online only, that is the reason we have great prices.
Although we are online only, we have recently added one new brick-and-mortar stores to expand our business and reach more brides. Check out our Golden Bridal store in Guelph, Ontario, Canada.
Is my purchase secure over the Internet?
Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through PayPal and Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. You are also guaranteed your purchase through your credit card, PayPal and Google.
Can I return the dress if I don't like it?
Yes. All you need to do is email us for an authorization code and return the dress within three calendar days counting the day you receive your dress to get your money back (less a 25% re-stocking and shipping fee). This is a minor risk for a great savings. That means you need to ship it in three days, not for us to receive it in three days. As long as the dress is in a new condition, not a custom dress and not expedited (shipped faster than regular or ground), we will happily refund your payment.
I am confused, what size wedding gown should I order?
Wedding gowns run smaller than normal clothing sizes. If you wear a 12 in normal clothing, you would most likely wear a 14 in a bridal gown. The size chart is a guide, unless you are getting Corinne or Jasmine gowns, disregard the hip measurement. If you tried on dresses in a bridal shop, order the size that fit you best. If you wear W (Women) example: 20W, you need to add one size, so a 20W would be actually a size 22.
Please see our Size Chart for more details. Remember all wedding gowns will need minor alterations, weather you get them from us or your local bridal shop. If you have a problem finding a seamstress in your area to do alterations at a reasonable price, we can assist you in that also.
Please see our Alterations Page for more details.
Do you offer alterations?
We have the best seamstresses in the area. Normally, we can turn around our alteration within 7-14 days. We recommend, however, that you find someone locally as it is much more convenient for both you and the seamstress.
We realize that many areas lack skilled bridal seamstresses, or they are very expensive. This is the reason we offer this service. We do recommend that you approve the dress before any alterations, as the dress will not be returnable once the alterations have been completed.
Please see our Alterations Page for more information.
I don't have a PayPal account, can I use my credit card online?
Yes, you are only using the service PayPal provides to process your credit card, you do not have to sign up with PayPal. We actually do not recommend signing up for PayPal if you haven't already done so. You are still covered with their insurance, and it will take 3-5 days to verify your information. You might want to consider creating a PayPal account in the future if you do a lot of internet shopping.
Do You Ship Internationally (Canada, Europe, Middle-East, Japan ...) ?
Yes, we ship worldwide. The Buyer is responsible for ALL customs and duties (if applies). Below are examples of our shipping charges:
Do you send Catalogs?
We do not have catalogues. Our prices are so competitive that it would increase our prices significantly if we printed catalogues. We found out most of brides are interested in one or two styles. Most of our styles are available in your local bridal shops for two to three times the price.
What type of payments do you accept?
We currently accept all major credit cards or PayPal over the internet. You do not have to have a PayPal account to pay over the internet.
Can you ship the dresses to a different address?
For your security we ship only to the billing address of the credit card or paypal. In case you need to ship to another address, please call your bank and add the additional address to your credit card, alternately please add your new address in your paypal account.
